Vocollect Voice Recognition Solutions Allow Chinese Logistic Operations to Achieve Leadership in Accuracy and Productivity Performance

Voice technology will become a key component of China’s global advantage in logistics

Beijing (September 7, 2010) –Vocollect, Inc., the world leader in voice-centric solutions for mobile workers, recently appointed Joe Pajer as President and Chief Executive Officer, recognizing his role in establishing the company in the Asia Pacific region. Notably, one of Mr. Pajer’s first actions in his new role is a visit to China this week. This trip underscores Mr. Pajer’s priority and commitment to help Chinese companies advance their world-renowned competitiveness in logistics through voice technology.

“We recognize China as one of the global leaders in logistics. We know that our voice solutions can increase their competitive advantage even further,” said Mr. Pajer. “We predict that voice recognition in the warehouse and distribution center will become a key component of that competitive advantage. Therefore, we are investing significant expertise and resources to help Chinese logistics operators achieve the new levels of performance in accuracy and productivity available through voice.”

As the cost of logistics, inventory and storage increases and the need for effective management of raw materials accelerates, Chinese supply chain management will place increasingly high importance on order accuracy as a key driver in the quest to achieve “the perfect order.” Strong order accuracy is also a crucial element in achieving overall customer satisfaction, and many Vocollect customers have reported significantly higher customer satisfaction rankings due to improved accuracy with voice.

Vocollect’s end-to-end voice solutions are adaptable to a broad range of markets, including retail, grocery, wholesale distribution, third party logistics, healthcare, automotive, pharmaceuticals and manufacturing. Vocollect pioneered the application of voice technology for distribution operations more than 20 years ago, and today more than US$3 billion dollars’ worth of products are moved to customer locations worldwide on a daily basis by workers using Vocollect Voice.

The company offers a wide range of hardware, software and services to support voice-directed workflows such as picking, replenishment, cycle-counting and put-away. Each Vocollect solution features the company’s industry-leading speech recognition technology and built-for-purpose Talkman mobile computing appliances. Vocollect Voice seamlessly integrates with any existing WMS or ERP, including SAP, enabling companies to leverage their existing technology investment.

Vocollect’s voice solutions excel across all geographies, because they support all languages, dialects and accents. Workers train their individual voices on the system, and the speech recognition technology recognizes the unique characteristics of each person’s voice. In addition, the voice system differentiates ambient noises, such as forklift beeps, pallet drops, fan and freezer noises and miscellaneous conversations. This superior voice recognition quality is extremely important in the effort to maximize worker productivity and accuracy.

“We are tremendously excited about helping the Chinese logistics community change the way warehousing is done in China – building new “voice enabled” warehouses of the future,” Mr. Pajer added. “We look forward to working closely with our world-class partners Dematic Asia and Schmidt & Co. to deliver the benefits of our integrated voice solutions to companies all across China.”

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About Vocollect

Vocollect, Inc. is the number one provider of voice solutions for mobile workers worldwide, helping customers achieve a higher level of business performance through voice. Every day Vocollect enables over 300,000 workers worldwide to distribute more than $3 billion dollars’ worth of goods from distribution centers and warehouses to customer locations. A global team of over 2,000 supply chain reseller and channel partner experts supports Vocollect Voice offerings in 60 countries and in 35 languages. Vocollect VoiceWorld Suite integrates with all major WMS and ERP systems, including solutions from SAP AG, and supports the industry’s leading mobile computing devices. For more information, visit www.vocollect.com.

Vocollect®, Vocollect Voice®, Talkman® and Vocollect VoiceWorld Suite™ are trademarks of Vocollect, Inc. All rights reserved.

COMPANY CONTACT:

Amanda Koh

akoh(at)vocollect.com
65-9639-6339